FAQs

HOW IS YOUR COTTON MADE?
Organic cotton gathered from several sources so the thread is a blend of the longest fibres available, making it smooth and strong.  It is then spun in the Netherlands to Global Organic Textile Standards (GOTS) so you know that the whole process from growing the cotton to adding the colour are all accomplished in the most environmentally sound way possible.
I'M TRYING PURCHASE HOWEVER IT SAYS YOU HAVE LESS THAN I NEED IN STOCK - WHEN CAN I BUY MORE?
Being a small business some of the less ordered items we stock in a small quantity.  If you need more than we show in stock please send us a message and we'll be happy to add to our next order from our supplier.
HOW LONG WILL AN ORDER FROM THE SUPPLIER TAKE?
This depends on when we place the order.  Generally we place monthly orders but depending on what you need we can place one earlier.  Once the order is placed it can take approximately 2 weeks for the good to arrive.  The 5000m cones are quicker for the supplier to make so if we're only ordering these it can be quicker.
WHAT IS YOUR MINIMUM ORDER?
There is no minimum order although there is a flat postage rate of $8.50.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept Paypal and credit/debit card payment.
HOW FAST WILL MY ORDER SHIP OUT?
Next business day.
CAN I PICK UP MY ORDER?
No, unfortunately as we don't have a physical store.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Yes you will be able to track your order.  We use postal services in Australia that offer as part of their service online tracking.
WHAT IF I NEED TO CANCEL OR CHANGE MY ORDER?
As long as your order hasn't been shipped please email us or use the contact form
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DO YOU SELL ONLINE ONLY?
Yes.
ARE COLOURS ACCURATE IN YOUR PHOTOS?
We do our very best to make the colour in our photos as close to real life as possible. Even so, we can't guarantee that what you see on your monitor is accurate, since each monitor shows colour differently.
WHY IS YOUR DOMESTIC SHIPPING RATE SET AT $8.50 EVEN FOR SMALL ITEMS?
We use various postage options which include suitable packaging and tracking such as Parcel Post or Sendle.  We feel it offers a good balance between cost and speed. This also covers packaging where we try as much as possible to use plastic free.
CAN MY ORDER BE SENT PLASTIC FREE?
Definitely - We try as much as possible to do this in any case however for sending large orders and in particular orders with 5000m cones it is more cost effective to send using a prepaid Aus Post satchel.  If placing an order for cones and you wish to have plastic free postage please let us know and we can work out the cost to pack using the heavy duty paper we use for smaller orders.
If you have any other questions about products or anything else, please email us at hello@sewforgood.com.au or use the contact page